Published 09/12/2017 at 5:57am UTC
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If your camera and/or microphone are not working, and clicking on the camera and/or microphone icon give you the following message:
When joining a session for the first time on Zoom, you are prompted to grant permission to access your camera and microphone. (The phrasing is a bit unfortunate, but controlled by Android.) If you deny permission AND ask not to be asked again, you cannot re-enable the camera/microphone through the app.
The instructions below use screencaps taken from Android 6.0 (Marshmallow). If your Android version varies widely, it may be fastest for you to uninstall and reinstall Zoom and re-enter the meeting instead, so that you are prompted again to provide permission to access the camera/microphone.
1. Tap on your Settings icon to open the settings for your device.
2. Scroll down in your Settings until you see the menu for "Apps", and tap on it to open.
3. Scroll down your list of apps until you find Zoom, and tap on it to open.
4. Tap on the "Permissions" section to open it.
5. Tap on a permission to toggle it on or off. Be sure that BOTH the camera and microphone are toggled on.
6. You can now unmute your camera and/or microphone within Zoom.
This article was last reviewed by our Support team on August 31, 2023.